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Bill Higgins
Bill Higgins

838 Followers

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Jan 7

The art of asking for help

A lot of people, if not most people, take care to project an online persona of success and continuous improvement, but shy away from talking about unsolved problems and failures. …

6 min read

The art of asking for help
The art of asking for help

6 min read


Jul 12, 2021

How to decide what to write about?

I write several articles every year, some here on Medium, some internal to IBM. People whom I mentor often ask me “do you find writing is important for your work and your career?” to which the answer is “absolutely, yes.” …

5 min read

5 min read


Sep 12, 2020

Notes on Sarter and Woods’ “Autonomy, Authority, and Observability: Properties of Advanced Automation and Their Impact on Human-Machine Coordination”

For background on the purpose of these notes, and other notes (eventually), see my entry “Learning in public.” About Media: Paper Availability: free, electronically How I came to study this I’ve been interested in the topics of software engineering and the development of software-centric systems since my first year of undergrad at Penn State University in 1996…

Observability

9 min read

Observability

9 min read


Sep 12, 2020

Learning in public

I study often, both out of personal interest but also to support my work at IBM. …

1 min read

1 min read


Feb 14, 2020

AI for developers

Enterprises today are working hard to embrace artificial intelligence (AI) to compete. The greatest challenge they face is that AI represents a true paradigm shift for how we solve problems using software and data. Not only must your organization acquire or build new skills, but it must also unlearn patterns…

AI

12 min read

AI for developers
AI for developers
AI

12 min read


May 10, 2018

The intrinsic motivation exercise

For me, the best thing about being a manager is bringing together remarkable individuals and, through coaching and experimentation, molding them into remarkable teams. For an employee to do their best work, their work and role must be well aligned with their intrinsic motivations. …

Motivation

5 min read

Motivation

5 min read


Mar 24, 2018

Avengers assemble!

Background: My oldest son and daughter go to the same North Carolina middle school. The middle school Vice Principle asked me to give a talk to a group of top students and their parents on the topic of superpowers (strengths) and Kryptonite (weaknesses). …

Marvel

9 min read

Marvel

9 min read


Apr 9, 2017

Tools as a catalyst for culture change

Over the past two and a half years, I’ve led a project at IBM that deployed a new set of tools to help improve the company’s product development efforts. What is the benefit of providing better tools to employees? A first answer is that it helps increase employee productivity. While…

DevOps

11 min read

Tools as a catalyst for culture change
Tools as a catalyst for culture change
DevOps

11 min read


Published in

IBM Design

·Feb 1, 2017

Listen to the wild ducks: How IBM adopted Slack

Today Slack announced its long-awaited Enterprise product: Slack Enterprise Grid. During the announcement, IBM’s CIO Jeff Smith (my boss’s boss) talked about IBM’s use of Slack. …

IBM

5 min read

Listen to the wild ducks: How IBM adopted Slack
Listen to the wild ducks: How IBM adopted Slack
IBM

5 min read

Bill Higgins

Bill Higgins

838 Followers

IBM Distinguished Engineer focused on culture and workforce modernization at scale

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